Chhatrapati Shivaji Maharaj International Airport, Mumbai, formerly known as Sahar International Airport, is the primary international airport serving the Mumbai Metropolitan Area, India.

Services offered at Chhatrapati Shivaji International Airport

Here are the comprehensive services that cater to the diverse needs of passengers, ensuring a seamless and enjoyable travel experience at the airport.

Passenger Services:

1. Check-in and Baggage Handling: At the airport, counters are available for both domestic and international flights, where passengers can check in their luggage and obtain boarding passes. Additionally, self-service kiosks are provided for a quicker and more convenient check-in, allowing passengers to print their boarding passes themselves.
2. Security: To ensure the safety and security of all departing passengers, mandatory security checks are conducted before boarding. These checks include screening of passengers and their belongings.
3. Immigration and Customs: For passengers travelling internationally, immigration and customs clearance is required. This involves the verification of passports, visas, and other travel documents by immigration authorities, as well as checking luggage by customs officials to ensure compliance with import/export regulations.
4. Information Desks: Staffed with knowledgeable personnel, information desks are available throughout the airport to assist passengers with inquiries about airport facilities, flight schedules, ground transportation options, and any other assistance they may need.
5. Lost and Found: In case passengers misplace or lose their belongings within the airport premises, there is a dedicated lost and found department to help locate and retrieve these items.
6. Special Assistance: Services are provided for passengers with disabilities or special needs, including the provision of wheelchairs, ramps for accessibility, and assistance with boarding and disembarking from the aircraft. These services ensure that all passengers can navigate the airport comfortably and safely.

Other Services:

1. Currency Exchange: Travelers can convert their currency to Indian rupees or vice versa at currency exchange counters within the airport.
2. ATMs: Automated Teller Machines (ATMs) allow passengers to withdraw cash using debit or credit cards.
3. Free WiFi (limited time): Complimentary WiFi service allows passengers to stay connected while waiting for their flights. However, the usage may be limited to a certain duration of time.
4. Medical Facilities: The airport is equipped with a medical centre to assist in medical emergencies or minor health issues.
5. Child Care Rooms: Dedicated spaces are provided for parents to care for their children, equipped with amenities such as changing tables and nursing facilities.
6. Travel Club Lounges (paid access): Passengers can access premium lounges offering comfortable seating, complimentary food and beverages, WiFi, and other amenities for a relaxing pre-flight experience, usually available for a fee.

Business Services:

1. Business Centers: These centres offer office space, equipment, and other services tailored to the needs of business travellers, providing facilities for work or meetings at the airport.

Retail and Food:

1. Duty-Free Shops: Passengers travelling internationally can shop for items such as cosmetics, liquor, and tobacco without paying taxes at duty-free shops located within the airport.
2. Restaurants and Cafes: Various dining options are available, including restaurants and cafes offering a wide range of food and beverage choices to cater to different tastes and preferences.

Additional Services:

1. Smoking Rooms: Designated smoking areas are provided within the airport premises for passengers who wish to smoke.
2. Prayer Rooms: Quiet and tranquil spaces allow passengers to engage in religious observances or meditation.
3. Left Luggage: Passengers can store their luggage at the airport for a fee, providing convenience for those who wish to explore the city without carrying their bags.
4. Hotel Booking: Assistance is offered to book hotel accommodations at the airport or nearby for passengers needing overnight stays or layovers.

Transportation:

1. Taxis, Ride-Sharing Services, and Public Buses: Various transportation options are available for passengers to travel to and from the airport, including taxis, ride-sharing services like Uber or Ola, and public buses, ensuring convenient connectivity to different parts of the city.

Accessibility Services:

1. Ramps, Elevators, and Accessible Restrooms: The airport is designed to be accessible to passengers with disabilities, featuring facilities such as ramps, elevators, and accessible restrooms to ensure ease of movement and comfort for all travellers.
2. Wheelchair Rental: Wheelchairs and other mobility aids are available for rent at the airport, providing assistance to passengers with reduced mobility throughout their journey.

Terminals of Chhatrapati Shivaji International Airport

Chhatrapati Shivaji International Airport operates through two main terminals for scheduled commercial passenger services:

Terminal 1 (Domestic): Situated in Santacruz, this terminal is dedicated exclusively to domestic flights. Initially, it consisted of sub-terminals 1A, 1B, and 1C. Currently, Terminal 1A is not in operation. Terminal 1B is the hub for arrivals and departures of domestic flights operated by carriers such as IndiGo, SpiceJet, and GoAir. Terminal 1C is no longer operational as an independent terminal.

Terminal 2 (International and Domestic): Located in Sahar, Terminal 2 serves international and domestic flights. Although it shares airside facilities with Terminal 1, they are physically segregated on the landside. Transfers between the two terminals typically require a 15-20 minute drive. While some airlines may operate from both terminals, passengers are advised to verify their terminal information on their boarding passes or the airline's official website to ensure a smooth travel experience.

Airlines at Chhatrapati Shivaji International Airport

Here's the list of passenger airlines and cargo airlines:

Passenger Airlines:

Air Arabia, Air Canada, Air France, Air India, Air India Express, Air Mauritius, Air Peace, Air Seychelles, Air Tanzania, Akasa Air, Alliance Air, All Nippon Airways, Azerbaijan Airlines, Batik Air Malaysia, British Airways, Cathay Pacific, Egyptair, El Al, Emirates, Ethiopian Airlines, Etihad Airways, FlyArystan, Fly Baghdad, flydubai, flynas, Gulf Air, IndiGo, Iran Air, Iraqi Airways, Jazeera Airways, Kenya Airways, KLM, Kuwait Airways, LOT Polish Airlines, Lufthansa, Malaysia Airlines, Nepal Airlines, Oman Air, Qatar Airways, Saudia, Singapore Airlines, SpiceJet, SriLankan Airlines, Star Air, Swiss International Air Lines, Thai Airways International, Thai Lion Air, Turkish Airlines, Uganda Airlines, Uzbekistan Airways, VietJet Air, Vietnam Airlines, Virgin Atlantic, Vistara, and Yemenia.

Cargo Airlines:

AeroLogic, Aerotranscargo, Air Tanzania Cargo, Amazon Air, Astral Aviation, Aviacon Zitotrans, Blue Dart Aviation, Cathay Cargo, China Airlines Cargo, CMA CGM Air Cargo, DHL Aviation, Egyptair Cargo, Emirates SkyCargo, Ethiopian Cargo, FedEx Express, Georgian Airlines, IndiGo CarGo, Kenya Airways Cargo, Lufthansa Cargo, MASkargo, National Airlines, Oman Air Cargo, Pradhaan Air Express, Qatar Cargo, ROM Cargo Airlines, SalamAir Cargo, Saudia Cargo, SF Airlines, Sichuan Airlines Cargo, Silk Way Airlines, Silk Way West Airlines, Singapore Airlines Cargo, SpiceXpress, Turkish Cargo, Volga-Dnepr Airlines, and YTO Cargo Airlines.